The importance of reviews is always mentionable in any business. Especially when it is an online business, the importance of reviews is beyond description. In every sector, reviews of customers play a highly significant role. Conversely, the impact of bad reviews is quite noticeable. The bad reviews can destroy online business in a short time.
Suppose you are going to take any professional service. It can be beauty, hospitality, and medicine, gym, grocery, and others. When you have found a lot of bad reviews, what would be your decision? Obviously, you will hesitate to take services from these.
Like you, almost 90% of consumers love to read reviews before purchasing decisions. Because of this, when you want to start an online business, you have to know how bad reviews affect online business. Online Reviews Survey shows that more than 95% of consumers avoid their business when they get negative reviews.
Reviews are the asset of online business
In online, Because of not having any possibilities to judge any product or service practically, almost all consumers depend on reviews of practical users. Once any business gets negative reviews, the opportunities are enormous to lose its audience in a short time.When anyone starts an online business, he takes the reviews first of all from friends, family, and closely related business partners and consumers because they know the importance of good and bad reviews in their business.
Increase the bounce rate
When one's site has a lot of negative reviews, the search engine will think negatively. The reason is that when any customer comes to this site, the users will lose credibility. As a result, the customer will not stay longer on the websites after the bounce rate of the web site is increased too fast. The bounce rate is a highly negative impact on a business.Lose existed customer
In online business, trust is one of the major factors. No doubt, achieving the trust of audience is time consuming. One will achieve this after a long time. But when you have negative reviews, you will not have the customer. Rather the possibility of losing existed customers is more.Monitor all relevant review sites
When you need to know how bad reviews affect one's business, you should try to browse around the sites. These are the world-famous sites for customer reviews.- BBB.org
- Yelp
- Trip Advisor
- Foursquare
- Yellow Pages
Obtain positive reviews
The user gives bad reviews to form the experience. When they are not satisfied with the services and products, they provide the negative reviews to express their outlook about any product. So, one can try to have positive reviews from their customers in any way. It will be great for them.Keep yourself aloof from fake reviews
In your online business, you will have a lot of competitors. All do not cherish good intentions. Many competitors can give you fake reviews. The fake reviews are normally negative. It is the process of destroying one reputation and one's business. So it would help if you tried to keep your business aloof from the fake reviews.Answer the real negative reviews
Negative reviews destroy one's business, no doubt. But, there is a process of turning negative into positive. Once you get the negative reviews from your customer, you must contact them in no time. Try to listen to them and find out the main reason why they have to give negative reviews. If you can impress them showing the logical cause, it will be helpful for you.Bad reviews affect seriously in business. So it is the responsibility of the business owner to check the business not to have any negative reviews. The negative reviews destroy the business reputation, lose traffic, and increase the bounce rate. The bad reviews are the first steps of losing online business. Because of this, everyone has to maintain sincerity about the reviews of what a business platform is receiving from existed customers. Once one gets the negative reviews, they should try to turn the negative reviews in to positive.
