For most modern businesses, voicemail is essential, especially if your goal is to improve operational efficiency, drive profits, better communication, or increase customer satisfaction.
By utilizing technology, you’ll be a step ahead of the competition, or at the very least, keeping up with the field. Let’s explore some of the benefits of virtual voicemail.
The Benefits of Virtual Voicemail
1. Call stacking
We’ve all experienced the frustration of a busy phone signal, where we can’t get through, no matter how hard we try. It often leaves one with a bad taste in the mouth and reluctance to do business with a specific organization. By using virtual voicemail, you can stack multiple incoming calls, customize your hold music or instructions, and prevent a busy signal.2. Prompts
Audio prompts can be used for greetings, announcements, menu options, and music on hold. An excellent virtual voicemail system will come with a library of stock recordings as well as the opportunity to upload files or record your audio, should you wish to. Added to that; there will be a catalog of music so you won’t be stuck with outdated and repetitive hold songs.3. Operating hours
The hours of operation feature allows you to set the times of day you’ll receive calls, giving you control. Calls will only be forwarded during the set hours, going to voicemail after those hours or disconnecting if you choose. You can change operating hours easily at any time on your dashboard and timeslots can be customized for different days, holidays, or unusual occasions.There is also an override feature, which allows you to close the business day but maintains your schedule going forward. Each phone can be customized individually, and special messages, relevant information, or alternate numbers can be offered.
4. Customization
Virtual voicemail gives you the option to create multiple user accounts and limit or grant permissions to each one. This allows you to keep control where necessary and monitor account activity throughout the business very quickly and efficiently.5. Caller ID
With the use of incoming and outgoing caller ID, you’ll be able to separate personal and business calls by using the mobile app (available on Android and IOS). You can also display your business phone number, providing a professional and polished image.6. Reporting
In any business, large or small, data is essential to save costs going forward, hold staff accountable, and keep an eye on important details. Virtual voicemail systems offer detailed call paths with easy filters to help you find exactly what you’re looking for. You’ll also be able to export data if need be.You can quickly get answers to questions such as the date and time of a phone call, direction of the call, whether it was answered or not, and which extension was used.
