Table of content
And interestingly, there are many such excellent tools through which you can use social media for customer service. Don’t you have an idea about the same?
Then, here’s a rundown of some of the excellent social media tools you need to use for better customer service.
Just read ahead…
1. Linkiro
Linkiro is a social media marketing tool that enables you to add call-to-actions and popups to the links you participate in on social media, allowing for more helpful content curation.- Find a helpful link to share
- Optimize your link
- Share it with your audience
 | |
|
2. SproutSocial
When it comes to overall social media management, then SproutSocial really does wonders. You can use this fantastic tool to post and schedule your messages on various social media platforms with the help of multiple profiles. It actually helps businesses to build somewhat lasting relationships with their customers.Further, you can even integrate it with multiple numbers of leading social media platforms like Facebook, LinkedIn, Twitter, etc. The best part of this social media tool that attracts most social media marketers is the third-party integration that makes it easy to take a single tweet and convert it into a help desk ticket to allow it to an appropriate team member within seconds.
 |
| Source: sproutsocial.com |
3. Respond
With Respondly (the last name of Respond), Buffer has given us an excellent social customer service and engagement tool. This app helps marketers to keenly monitor Twitter accounts for DM(s), keyword searching and reporting, @mentions, and whatnot!When it comes to exceptional customer service, you can rely solely on Respond. This tool has excellent collaboration features for intrigued support for teams. The more prominent teams could efficiently collaborate on social media platforms to tackle the conversations hassle-free.
 |
| Source: blog.bufferapp.com |
4. Hootsuite
Who doesn’t know about Hootsuite? It is one of the perfect management tools on the market, offering excellent publishing, engagement, analytics, workflow features, etc. This tool can be integrated with more than even 25 social networks. You can customize the dashboard as per your need to showcase precisely those streams that you put forward. Also, it can be used for scheduling the content across multiple platforms.
 |
| Source: business2community.com |
5. Rignite
Rignite is such a superb social media management tool witha fantastic bunch of functionalities that would save a lot of your time and let you get a much better return and growth in your business. This app offers a high-end set of social media management, monitoring, goal-oriented marketing, and some of the most excellent analytic tools.With such a social media tool, you’ll definitely be organized in your work while creating the best kind of social media marketing campaigns. And this is not the end! You could even handle multiple numbers of social media activities through a single tool.
 |
| Source: rignite.com |
6. Sparkcentral
It is a fantastic customer service tool that allows you to communicate with your audience all over the world through multiple social media platforms, including Facebook, Twitter, and all others.Through this app, you could get access to app messaging for the team members so that you can undoubtedly focus on social media to resolve all kinds of customer issues.
With the primary objective of providing outstanding customer services for all kinds of businesses, Sparcentral just excels! If you use this tool, you can be ensured about getting all the interaction directed towards a single feed and sending the messages to any available customer service rep. Thus, no customer of yours will ever be missed!
 |
| Source: whatasoftware.com |
7. Social Studio
This cloud-based tool accentuates social listening to such an extent that it can quickly spot potential customer service issues. This tool will let you exploit social conversations to such an extent that you can analyze, listen, and engage with each and every customer. With this app, you will get an entire overview of what people are talking about you while integrating intensely with the social media channel of your brand.
 |
| Source: trailhead.salesforce.com |
8. OptinMonster
OptinMonster is the most high-grade lead-generation plugin for WordPress that enables you to create and blend highly effective email signup forms on your website. It operates with conventional email service providers like Constant Contact, Aweber, MailChimp, Campaign Monitor, Mad Mimi, etc.
9. Socialbakers
Socialbakers is a company offering a marketing software-as-a-service platform using global AI-powered social media marketing called the Socialbakers Suite. |
| Add caption |
10. Sprout Social
Sprout Social is a social media management and optimization platform for brands and agencies of all sizes. Our platform gives you a single hub for social media publishing, analytics, and engagement across all your social profiles.
Over To You
Before you opt for a social media tool, you should know your requirements. So, just do that and choose one among the tools above that you find best for you! Thus, you can please your customers thoroughly. And when they buy more from you, you skyrocket your sales graph like never before! Honorable Mention: You can also check Dixa, an excellent customer service software for social media management.About the Author: Sanket Patel is the Founder & Director of www.Blurbpointmedia.com, an SEO and digital marketing company. He is an expert in Web marketing, Search Engine Optimization, Social Media, Affiliate Marketing, B2B Marketing, and Online Advertisement on Google, Yahoo,, and MSN. His passion for helping people in all aspects of online marketing flows through the expert industry coverage he provides. Connect on Twitter.
