The training phase of the Salesforce training in Chennai implementation is the best opportunity to drive end-user recruitment. Follow the following training best practices to increase your chances of success.
1. Role-based training should be different for all roles. You need to tailor it for each role and start with the manager. Focus on showing the tool's value and how to get the information you need from it. You don't need to know how to convert leads to opportunities, but know which reports are most helpful and how to run them.
2. Scenario-based training: End users don't need to know what every screen and feature does as much as they need to know when to use salesforce.com. Instead of explaining each screen, I'll take a real-life example and explain it together. It's more business process training than software training.
3. Train as a Team- Managers need to train with end users (after ensuring they understand the value of salesforce.com, of course). With a manager, end users know they have management buy-in and expectation and are less likely to say or think, "This is a waste of my time. I'm not doing this." I will.
4. Train in a live system-Training in a dummy organization with data such as fake leads and contacts is fascinating, but to translate what users have learned into the real world, users You have to rely on. Instead, have them do * real * work with * actual * data (for example, bring a stack of business cards into the class and enter the actual leads during training). That way, you're already using salesforce.com at the end of your class day. It is much easier to * continue * to use the new tool than to * start * to use it.
5. Hands-on training- This may be obvious, but it must be mentioned. Most people don't learn by listening to instructors, watching videos, or e-learning. They learn by doing. Each student must have their own workstation or device and must practice all the processes taught in the class
6. Strengthen Training Over Time-Survey shows that after two weeks of training, people usually retain 2-4% of what they learn ... they don't actually use what they know. As long as the first week after training, even the earliest hired end users may not use the nights taught in the training, so a one-time training strategy will not work. You need to check and update again after 1 week and 2 weeks
Recruiting end users is one of the hardest things to achieve at salesforce.com but also one of the most important. In addition to these best practices, the initial and ongoing support of your immediate manager allows any organization to honestly expect and enjoy high recruitment rates for end-users on Salesforce training in Chennai